(FranchisePick.Com) If you’re a Pure Weight Loss customer who is owed a refund for prepaid Pure Weight Loss program fees, incentives and/or food products, here’re some things you can do.
Contact Your local Pure Weight Loss center
The centers are open limited hours M W F & Sat until January 4, when they close for good. If you are owed food products they might have some on hand, or else you’ll need to get a refund request. Be nice… the employees were just as shocked as you… and they’re out of a job.
Get a Refund Request from your local Pure Weight Loss center
A Pure Weight Loss customer service representative I spoke to this day suggested getting a Refund Request form from your local center and filling it out and submitting it to the corporate office in PA as soon as possible. She said the centers are open limited hours M W F & Sat until January 4, when they close for good. Processing could take up to 8 weeks.
Contact the Pure Weight Loss corporate office
Contact the Pure Weight Loss customer service line at 1-877-524-3571 and/or email them at custservice@pureweightloss.com. (The rep I spoke to was very nice. She would be out of work after Jan. 4. When she learned I was local, she asked if I was hiring. You might want to act swiftly.)
Contact Your Credit Card Company
If you paid with a credit card, call the credit card company and explain the situation. Be ready with the specifics of what you paid for that you didn’t receive. They may be able to charge back the merchant’s account and issue you a credit. It’s an advantage of paying with credit cards.
Contact Your State Attorney General
Here are the website addresses and full contact information for the Attorney General for all 50 states:
Contact List of Say Attorneys General
NY Attorney General Complaint Form (.pdf)
Contact the PA Attorney General
This is the home state of Pure Weight Loss and has been fielding complaints.
PA Attorney General Website - Consumer complaints
PA Attorney General Complaint Form (.pdf)
Contact information for Pure Weight Loss: LA Weight Loss / Pure Weight Loss, 747 Dresher Rd., Ste. 100
Horsham, PA 19044-2247 PA Toll Free 888-247-5077
File a Complaint with the Federal Trade Commission
This probably won’t get you a refund, but you might feel better.
IF YOU HAVE OTHER SUGGESTIONS OR CAN SHARE YOUR EXPERIENCE PURSUING A PURE WEIGHT LOSS REFUND, PLEASE LEAVE A COMMENT BELOW.
Also read:
HOW MUCH DOES PURE WEIGHT LOSS OWE YOU?
PURE WEIGHT LOSS CUSTOMERS: SHARE NEWS & OPINIONS HERE
Pure Weight Loss Employees Get Pink Slips for the Holidays
Pure Weight Loss (L.A. Weight Loss) to Close All 400 Locations
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