Archive for December 26th, 2007

This week’s “Apprentice” challenge is to share an inspiring business success story with our fictional small biz owner Kay. The story I want to share is about a man I’ve never met, he’s not exactly famous but his story of transformation towards a sustainable future inspired me. It’s a story for business owners, consumers and anyone who believes that they hold the power to change for the superior in their own hands.

22andersonxlarge2.jpgRay Anderson is the founder of Interface carpet tile company. In 1994, the company was successful, Mr. Anderson (then 59) was also by all counts a successful business owner.

Then he was asked to provide Interface’s sales force with the company’s environmental agenda. While Interface complied with manufacturing laws, the company was far from an example of an environmentally sustainable business. He couldn’t provide the answers.

So he started looking for them. He began to research environmental issues and soon realized how his company was harming the planet, a moment that he called “a spear in the chest.” (NYT)

From there, Anderson began a full-force makeover on Interface challenging his colleagues to turn the company into “a sustainable operation that takes nothing out of the earth that can’t be recycled or swiftly regenerated, and that does no harm to the biosphere,” and to do it by 2020.

And they’re, as of spring 2007, about 55% percent of the way to their collective goal. Anderson enacted waste reduction, recycling, and energy efficiency steps to get the business going towards sustainability.

Use of fossil fuels is down 45 percent (and net greenhouse gas production, by weight, is down 60 percent), he said, while sales are up 49 percent. Globally, the company’s carpet-making uses one-third the water it used to. The company’s worldwide contribution to landfills has been cut by 80 percent. - NYT

His new definition of success is one that’s changing the landscape of corporate sustainability, through example and through Anderson’s efforts to share his experience with bottom-line minded corporate executives around the globe. He has turned over the operating responsibilities at Interface and, at 72-years-old, is making sustainability his full-time job.

Ray Anderson transformed a business, a corporate mindset and his own life. He now drives a Prius and lives in an off-grid home with minimally invasive landscaping.

On reaching the epiphany that he could turn Interface from a waste making company into a “restorative enterprise”, Anderson said, “I’m part of the problem, I’ve to be part of the solution. Or I can’t look my grandchildren in the face.”

Via Executive on a Mission, NYT - There’s a video interview here where you can meet Ray Anderson which I highly suggest. And also, Mid-Course Correction: Toward a Sustainable Enterprise: The Interface Model by Ray Anderson, available at Amazon.

*Photo Jessica McGowan for The New York Times

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bgc.gif Know a deserving UK green biz? You can nominate any business for The UK’s Sunday Times Ideal Green Companies Awards. The paper is seeking entries for the inaugural Sunday Times Ideal Green Companies Awards – “a project designed to encourage, acknowledge and publicise businesses and other organisations, which are striving to improve their environmental performance.”

You can nominate any business, you don’t even have to work for them, from now until February 29, 2008. The winners of five competitions within the contest will be announced in May. The award categories are divided by size and environmental impact as follows:

  • Massive companies of more than 5,000 employees and mid-sized companies of 250-4,999 employees, operating in high environmental impact sectors
  • Large and mid-sized companies operating in medium impact sectors
  • Huge and mid-sized companies operating in low impact sectors
  • Small companies of between 50-249 employees, operating in high and medium environmental impact sectors
  • Small companies operating in low impact sectors

It is an chance to get the good business deeds of your company or your favorite company out in the spotlight with an excellent accolade. The winners will be profiled in a special section of The Sunday Times next spring and get a special logo for branding on publicity and advertising.

The awards will be decided by The Sunday Times, environmental consultancy Agency Veritas and data analysts Munro Global in relation to two survey sections:

The company survey (worth 70% of the overall score)

The first section collects information from organisations on their approach to environmental management and measures performance on key indicators. This includes standard core areas such as energy use and recycling, but also grants organisations to describe their environmental objectives and efforts to increase awareness of green issues in the workplace.

The employee survey (worth 30% of the overall score)

The unique bit. This second section will be answered by employees (40% of your workforce up to a maximum of 1,000 employees) and seeks to comprehend the extent to which management strategies are embedded in, understood and acted on, throughout the organisation. Employees are asked to rate from strongly agree to strongly disagree their responses to a series of more than 50 statements to do with their company’s approach to the environment.

The impact categories are in line with those contained within the FTSE4Good criteria - designed to measure the performance of companies that meet globally recognized corporate responsibility standards.

Enter at www.bestgreencompanies.co.uk

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wal-mart_2006_report_on_ethical_sourcing_cover.jpgSustainability is a buzz words these days, and not just in reference to how long companies will be in business. If you’re curious about the competition or just want to know how corporations stack up in their sustainability efforts you can find out on the internet.

Social Funds - the largest personal finance site devoted to socially responsible investing - has an on the internet database with downloads of corporate sustainability reports.

The database includes a significant number and variety of corporations. I didn’t find an exact number but would guess around 300 or so. Some of the companies on the list include Bank of America, BMW, Green Mountain Coffee, Halliburton, Johnson & Johnson, Seventh Generation and Wal-Mart.

The information is from the companies themselves of course but it is interesting to both consumers and business owners. As a consumer I think the info is a good place to start researching and thinking about the companies behind the products we purchase. As an business owner these reports show a variety of examples and approaches to dealing with sustainability and presenting it.

Of course, the reports are compiled by the companies themselves so they’re far from unbiased. It’s up to the reader to find the value and determine whether these are true sustainability accounts or PR gestures.

The reports are available here: Sustainability Reports at Social Funds

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Merry Christmas Brandcurve

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sierra-mist-cranberry-splash-pepsi.jpgThis day I took a look back at some of the posts that got people commenting and talking on Brandcurve in 2007, and I was happy to see a bit of a mix. 

Naturally, the post I wrote about Paris Hilton around the time of her jail sentence drew some comments, but more interesting were the debates about the American Red Cross and Johnson & Johnson’s use of the red cross symbol.  I also enjoyed re-reading the comments about Pepsi’s Sierra Mist Cranberry Splash product.  I still haven’t found it in my local stores to try it! 

Here’s a recap of some of the topics that got Brandcurve’s readers talking in 2007:

Sierra Mist Cranberry Splash Back for the Holidays

Beyonce Knowles & Samsung Announce B-Phone

Johnson & Johnson Sues American Red Cross Over Trademark

The Disney Brand & Wine: Not a Good Match

Disney Says 4-Year Old Boys Should Wear Perfume

Is Paris Hilton Hurting the Hilton Brand

Thanks for joining the conversation!

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darren-rowse-problogger.pngBrandcurve is part of the b5media network of blogs, and Darren Rowse of Problogger fame is Vice President of Training for b5media.  This week, Forbes announced its second annual list of The Web Celeb 25.  Darren Rowse came in at #25!

I think it’s interesting that the list includes people who write about a variety of topics online from celebrity gossip to gadgets and more.  Here’s a recap of Forbes’ Web Celeb 25 for 2007.

1. Perez Hilton
2. Michael Arrington
3. Mark Frauenfelder
4. Seth Godin
5. Cory Doctorow
6. Matt Drudge
7. Gina Trapani
8. Mark Zuckerberg
9. Harry Knowles
10. Robert Scoble
11. Frank Warren
12. Om Malik
13. Will Leitch
14. Jeff Jarvis
15. Kevin Rose
16. Kathy Sierra
17. Fake Steve Jobs
18. Markos Moulitsas
19. Xeni Jardin
20. Ryan Block
21. Glenn Reynolds
22. Pete Cashmore
23. Steve Rubel
24. Heather Armstrong
25. Darren Rowse

Can you think of anyone who is missing from this list who should have been in Forbes’ top 25 web celebrities?

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brand.jpgWith just 10 days left in 2007, it seems like a good time to reflect back on all the branding and marketing events that happened throughout the year by posting a dozen posts I published on Brandcurve this year that I think were particularly interesting. 

If you’ve read these already, I hope you take a second look and find something new to think about (and thank you for being a loyal reader).

8 Steps to Branding Your Blog on BloggingTips.com

How Important are Taglines?

Disney’s Brand Strategy

Brands That Changed the World

Nostalgic Slide Show of Brand Packaging and Advertising Throughout the Years

On the internet Branding, Website Design & Usability: A Love-Hate Relationship

3 Steps to Develop Your Brand Position Organically

Three Definitions of Brand

Harry Potter: A Case Study in Excellent Branding

Five Rules for Effective Branding

Top 5 Logo Design Do’s

Stay True to Your Core

Here’s to more fun with branding in 2008!

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papal-visit-logo.gifI bet you never expected the Pope to get a logo to promote one of his trips to the United Says.  Alas, that day is here.  Logo Design Works published a post this day saying the logo is tied to Pope Benedict XVI’s trip to the Archdioceses of New York and Washington, D.C. on April 15-20, 2008.  Not only does the Pope get a logo for his trip, but he gets a tagline, too - “Christ Our Hope.”

Is it just me or is this logo a bit much?  I love branding, but I’m not sure I understand why this logo is necessary or helpful. 

I think logos are becoming temporary and dispensible in situations like this where they’re being overused to promote short-term events.  I can’t even count the number of times during my corporate marketing days when I’d have to come up with logos and taglines that added no value to the project or initiative they were related to (like a team meeting). 

What do you think?  Do you think throw-away logos are useful?

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google-adsense-fortune.JPGFortune put together a list of the 101 Dumbest Moments in Business in 2007 that is completely hilarious but frightening at the same time.  It’s breathtaking that some of these ads and marketing campaigns could come to fruition. 

From photos of toddlers on Luvs packages whose parents never knew their children’s images would be used to a promotion in Boston by the Cartoon Network that triggered a bomb scare which shut down bridges, highways, subways and part of the Charles River, there’s no doubt someone took the blame for these mistakes.

One of my favorite examples from Fortune’s list of the 101 dumbest business moments of 2007 is Belgian IT security consultant Didier Stevens’ Google ad that he created to test Google’s ability to spot and block harmful ads.  Google (NASDAQ: GOOG) constantly touts its best-in-class Adsense program and its proprietary serving system, yet Stevens’ ad was accepted by Google and served 259,723 times.  Sadly, 409 people actually clicked on the ad which asked, “Is your PC virus-free? Get it infected here.”  You can see the actual ad in the picture above.

When I see examples from the list like the Chrysler Nitro ad that depicted a dog urinating on a Nitro and subsequently getting electrocuted and erupting in flames, I wonder (as usual) where was the common sense when these marketing programs and ads were being developed?

What do you think of Fortune’s list of the 101 Dumbest Moments in Business in 2007?  Do any examples stand out as particularly surprising or interesting (or laughable) to you?

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digg-it.jpgRecently, a post on Youmoz (part of SEOmoz) made it to the front page of Sphinn, but some readers were actually turned off by the post because it included several calls to action before the actual content of the post began.  Readers had to scroll past the calls to actions from the author which asked for Sphinns for the post, RSS subscriptions, links and more to before the reader could get to the content.  This led to an offline discussion about the use of calls to action on websites and how they might affect your overall on the web brand.

In my view, there is a time and a place for a call to action.  Many businesses and websites include a call to action in a conspicuous place on their home page so no one can miss it.  For example, take a look at this Montreal hotel site.  There are three calls to action above the fold.  Alternatively, take a look at this dental CE site.  There are no calls to action on the home page at all.

These two sites show an extreme difference in the use of calls to action online and support my theories related to the ways calls to action should be used. 

First, the way a call to action is used is partially dependent on the industry in which the business operates.  For example, for a hotel or airline website, people anticipate to find a booking link or mechanism on the home page.  It eliminates extra steps for many users who visit hotel sites for the intended purpose of booking a room. 

Conversely, many businesses can turn off online customers with in-your-face calls to action.  Sites where consumers want to ‘take a look around’ before they make their buying decision (or decision to link deeper within the site) need to capture the reader’s attention first then guide them through a path to keep them interested and keep them looking for more.  In advertising and marketing, it’s done through the use of effective copywriting and design.  In the blogosphere, it’s done with great content. 

So that brings me back to the original story about the blog post that had several calls to action above the fold and before the actual post’s content began.  Why do you think many people were turned off by seeing the calls to action before the post content? 

First, blog readers have expectations before they even reach the page of the blog they’re looking for.  They know the format for blogs and feel comfortable and secure with that format.  In fact, security is one of the key components of customer loyalty.  When a business suddenly changes an element of their business, product or advertising, customers will typically react negatively.  By nature, people are creatures of habit and adverse to change.  This nature plays out in marketing through customer loyalty.  So the author of the post did something that took blog readers out of their comfort zones, and people don’t typically respond well to that.

Second, the author didn’t give readers a opportunity to even start out on a path to continue reading.  They were abruptly stopped with calls to action.  One of the keys to on the web marketing success is understanding that online customers are impatient and are only apt to look at your site for a second before choosing to move on.  This blog post didn’t give readers a chance to see anything of interest, so they moved on.

What do you consider calls to action on websites, particularly on blogs?  Would a blog post with various calls to action (e.g., “How about a Digg?” or “Subscribe to my feed” with links) before the content of the post begins bother you or would you just keep scrolling to search for the meat of the post?

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